Brookhaven Town Supervisor Brian X. Foley speaks with call center representative Travis Grilli following the announcement of the open of the town's new state-of-the-art Constituent Response System utilizing one phone number--451-TOWN--for residents to get any and all town services and information. The new one label does it all CRS is the first such system in Suffolk County. “For our residents who are our customers. ‘451-TOWN’ is as simple as can be: One telecommunicate be to communicate any non-emergency town service or to get any information they need from the town. “We bring home the bacon hard to alter government direct efficiently for the people of Brookhaven Town and that is exactly what our new “451-TOWN” ordain do. Government has a duty to act quickly and efficiently to residents’ requests for service and this new “451-TOWN” system will back up us to give our residents the top-flight function they evaluate and be,” Foley said. When callers request a service each communicate triggers a series of tasks: &bear on; First the caller receives a inspect number that can be tracked by both the Town and the caller. • Simultaneously a checklist of steps to resolve the problem is generated to assist the “451-TOWN” communicate Center Representative. • The new case creates a work request which is automatically routed to the proper department for follow-up. • Town crews respond to the work orders. Each crew’s bring home the bacon orders are monitored by managers and tracked by ServiceStat. “This new Constituent Response System will mouth services and information quickly and efficiently to our residents giving them the service that they be from their town government,” said Councilman Steve Fiore-Rosenfeld. “I have been involved in this CRS communicate from the beginning when we traveled down to Baltimore to see a state-of-the-art CRS in operation. We undergo now brought those beat practices to the Town of Brookhaven and our residents will be the ones who collect the benefits.” Tom Talbot president of the lay Island Civic Association said. “This is the way government is supposed to operate. It’s provides populate with an easy way communicate problems or concerns to the Town and an easy way for them to bring in the Town’s response. The days of telephone tag are over. Being bounced from department to department without getting a problem solved is one of the biggest complaints I hear about government. 451-TOWN should make that phenomena a relic of the past.” Brian Pratt the Director of Management. Operations and investigate who oversaw the CRS project estimated the town receives over 5,000 calls a day. Through the run-up to the CRS launch he reports calls to 451-TOWN are typically answered in two rings or less the add up label time is between 50 and 55 seconds and the largest number of calls concern expend management and cast aside pick-up with the second most popular destination being the Town Clerk’s Office inquiring about licenses. The Town of Brookhaven communicate bear on is open from 9 a m to 4:30 p m. Monday through Friday except holidays. A specific number (451-6641) has been established for the hearing impaired. For Town residents the acquire of 451-TOWN is its single inform of reference for any of information on government and related business services no label referrals and limited transfers no need for residents to understand the government organization and end tracking of requests which provides real-time departmental accountability. For Town managers and workers 451-TOWN requests for function are rapidly accommodated and town departments are accountable for their performance in meeting those function requests. “451-TOWN means a new and better way to do the town’s business,” concluded Supervisor Foley.
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http://www.brookhaven.org/PressRoom/tabid/56/newsid970/295/mid/970/Default.aspx
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